1. Introduction

Care by Sneaklin ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our service
• Book a pickup or delivery service
• Contact our customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Delivery and pickup addresses
• Payment information (processed securely through third-party providers)
• Service preferences and history
• Communication preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• App performance and crash data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, maintain, and improve our services
• Process and fulfill your orders
• Communicate with you about your account and services
• Send you marketing communications (with your consent)
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, delivery partners, analytics providers)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage practices
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when it is no longer needed, except where retention is required by law.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing
• Account Deletion: Delete your account through the app (data will be anonymized) or email privacy@sneaklin.com

8. Account Deletion and Data Anonymization

You can delete your account and request data anonymization through two methods:

• Through the App: Use the account deletion feature in our mobile application. Your data will be anonymized to remove personal identifiers while preserving aggregated analytics data.
• Via Email: Send a deletion request to privacy@sneaklin.com with your account details. We will process your request within 30 days and confirm the anonymization of your data.

When you delete your account, we will anonymize your personal information by removing or encrypting identifiers such as names, email addresses, and phone numbers. Some data may be retained in anonymized form for business analytics and legal compliance purposes.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect service functionality.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: