1. Information We Collect

We collect information to provide you with our services efficiently. This includes:

• Personal Information: Name, phone number, email address, delivery or pickup address.
• Account Information: Username, password, and authentication data if you create an account.
• Order and Service Information: Details about your orders, services requested, and transaction history.
• Payment Information: Payment details processed securely by our third-party payment processors. We do not store your card details.
• Usage Data: Information about how you interact with our app or website, such as device type, IP address, pages visited, and app features used.
• Location Data: If you enable location services, we may collect your location to provide pickup and delivery services.

2. How We Use Your Information

We use your information to:

• Provide and improve our cleaning and care services.
• Process orders and payments.
• Communicate with you regarding your orders, requests, and promotions.
• Enhance user experience and app functionality.
• Ensure the security and maintenance of our services.
• Comply with legal obligations.

3. Sharing Your Information

We may share your information:

• With service providers who help us operate (e.g. logistics, payment processors, customer support).
• If required by law, such as to comply with a legal process or protect our rights.
• With your consent, such as when you participate in promotions or collaborations.

We do not sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is completely secure, and we encourage you to keep your login information confidential.

5. Your Choices and Rights

You can:

• Access and Correction: You can access and update your personal information through your account settings.
• Delete Account: You can delete your account at any time by using the “Delete Account” button in the app settings. Alternatively, you may request account deletion by contacting us at hello@sneaklin.com. Please note that we may retain certain information as required by law or for legitimate business purposes.
• Promotional Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or messages. However, you will still receive essential service-related communications.

6. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our app or website and updating the effective date above.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: